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Sometimes You May Need To Cancel

Shopping with Boundless Defy Limitations should be simple and hassle free. We hope you will always be entirely satisfied with the products you purchase however; in the event you feel you need to cancel an order we have a simple straight forward policy and process to help you.

Cancellation Policy Statement

If you wish to cancel an order please notify us as soon as possible to help mitigate any processing costs. If you cancel before your order is shipped we will issue a full refund upon written instruction and confirmation.

If you notify us after your order has been shipped we will not be able to refund the shipping cost nor the cost to return the goods to us. We will only be able to refund the cost of the goods once they have been returned in as new saleable condition.

Cancelation Process

Contact Boundless Defy Limitations as soon as you can once you realise you would like to cancel your order

CancelLation Notice Received Before Shipping

  1. Boundless Defy Limitations will cancel shipping and refund in full your order

CANCELLATION Notice Received After Shipping

  1. Boundless Defy Limitations will mark the order as under cancellation
  2. will provide a returns form
  3. will process a part refund on return of goods to us in as new saleable condition (Refund would be less shipping/handling)

Returning The Cancelled Order

Once the order has been received by you arrange for the return collection. Please don’t open the packaging if you have no intention of keeping the items. This best ensures there is no damage to the product and speeds up the return process when it gets back to us.

See the returns policy for details on returning items

The Customers Responsibility For Cancelled Items

It is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at Boundless Defy Limitations in as new condition.