Sometimes You May Need To Return Something
Shopping with Boundless Defy Limitations should be simple and hassle free. We hope you will always be entirely satisfied with the products you purchase however; if in the event you need to return an item we have a simple straight forward policy and process to help you.
Returns Policy Statement
If you are not satisfied with your purchase within the first 14 days, you have the right to return the goods for whatever reason, provided they have not been worn or used, are in perfect saleable condition and in the original packaging.
Boundless Defy Limitations reserve the right not to be liable for shipping charges if you are returning an item due to a change of mind, product does not fit or any other reason that is not deemed a warranty issue.
Refunds can only be made to the original purchasing card and will be made within 14 days of receiving and validating the returned goods.
If a product is considered to be defective under normal use and proper care then please return the goods to Boundless Defy Limitations in the territory purchased. This policy only covers products purchased from the Boundless Defy Limitations territory you purchased it from and no other. You must provide proof of purchase for a warranty claim to be processed.
Contact Boundless Defy Limitations for a returns form so the product can be quickly identified on return and processed accordingly.
Returning For Refund or Exchange
- Ensure the item is in as new condition in the original packaging with any tags or notices as shipped to you.
Returning Because Of A Fault
- Ensure the item is clean. for example; washed and dried.
Whether the product is being shipped for return, exchange or warranty issue we ask that the product is properly packaged to mitigate shipping damage. This protects both parties by way of ensuring the product is delivered in the best possible condition and speeds up the returning process.
Place the return goods into waterproof package to ensure they are protected from water damaged during transit.
Clearly mark on the front of the packaging:
- Boundless Defy Limitations address and post code
- The returns number provided to you on the returns form
Place your/sender address on the back of packaging
Informing Us Its Been Sent
Send an email to Boundless Defy Limitations telling us it’s been shipped providing the relevant shipping details i.e. copy of shipping invoice and shipping reference number. This ensures we know it’s on its way and roughly when it will be expected at our distribution center so it can be processed as quickly as possible.
Include The Following With Your Return
Include the original purchase receipt and your contact details (i.e. name, date, returns address, email address, contact number) and completed returns form.
For faulty items provide an explanation of the fault and any other relevant information which will help determine the cause of the fault. This helps you the customer to get a swift and positive outcome and helps us the supplier improve our products by designing out such faults.
If returning because of other reasons it would be useful to know as it could help with design, sizing, other aesthetic or stocking improvements to enhance our customer experience.
The Customers Responsibility
For cancelled or exchange items it is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at Boundless Defy Limitations in as new condition.
For warranty items it is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at Boundless Defy Limitations in the condition they left you.
In the event of an agreed faulty or an incorrectly received order, Boundless Defy Limitations will reimburse the return shipping cost.
Refusing To Accept A Returned Item
Boundless Defy Limitations reserve the right to refuse any item for refund or exchange if they;
- have been incorrectly packaged leading to damage during transit rendering them unfit for resale.
- are marked, soiled, stretched, bleached or damaged in any way.
- have been worn other than to try for size
- have been used for any purpose whatsoever.