needessentials SurfAid Not-For-Profit Wax is an eco-friendly organic blend high-performance wax made from renewable resources, including vegetable-based ingredients and natural coconut oil scent. The label is a recycled paper that is printed with soy-based ink. The wax comes in 3 different blends to suit a variety of water temperatures.
All profits from the sale of the wax will be donated directly to SurfAid, to assist to improve the health, wellbeing and self-reliance of remote communities in Indonesia and the Solomon Islands. We admire the SurfAid model, particularly the way the organisation works with, and in support of, communities in the wave-rich regions we love to visit to implement programs including mother and child health; water and sanitation; combating malaria; growing nutritious crops to lower malnutrition; community health centres; education and health support.
Water temperature recommendations for needessentials SurfAid Not-For-Profit Wax:
Warm - 20ºC to 29ºC
Cool - 16ºC to 22ºC
Cold - 10ºC to 18ºC
Use this wax and go surfing – it’s an easy way to contribute to SurfAid’s valuable work.
Shopping with Boundless Defy Limitations should be simple and hassle free. We hope you will always be entirely satisfied with the products you purchase however; if in the event you need to return an item we have a simple straight forward policy and process to help you.
Returns Policy Statement
If you are not satisfied with your purchase within the first 14 days, you have the right to return the goods for whatever reason, provided they have not been worn or used, are in perfect saleable condition and in the original packaging.
Boundless Defy Limitations reserve the right not to be liable for shipping charges if you are returning an item due to a change of mind, product does not fit or any other reason that is not deemed a warranty issue.
Refunds can only be made to the original purchasing card and will be made within 14 days of receiving and validating the returned goods.
If a product is considered to be defective under normal use and proper care then please return the goods to Boundless Defy Limitations in the territory purchased. This policy only covers products purchased from the Boundless Defy Limitations territory you purchased it from and no other. You must provide proof of purchase for a warranty claim to be processed.
Returns Process
Contact Boundless Defy Limitations for a returns form so the product can be quickly identified on return and processed accordingly.
Returning For Refund or Exchange
Ensure the item is in as new condition in the original packaging with any tags or notices as shipped to you.
Returning Because Of A Fault
Ensure the item is clean. for example; washed and dried.
Product Care
Whether the product is being shipped for return, exchange or warranty issue we ask that the product is properly packaged to mitigate shipping damage. This protects both parties by way of ensuring the product is delivered in the best possible condition and speeds up the returning process.
Place the return goods into waterproof package to ensure they are protected from water damaged during transit.
Addressing
Clearly mark on the front of the packaging:
Boundless Defy Limitations address and post code
The returns number provided to you on the returns form
Place your/sender address on the back of packaging
Informing Us Its Been Sent
Send an email to Boundless Defy Limitations telling us it’s been shipped providing the relevant shipping details i.e. copy of shipping invoice and shipping reference number. This ensures we know it’s on its way and roughly when it will be expected at our distribution center so it can be processed as quickly as possible.
Include The Following With Your Return
Include the original purchase receipt and your contact details (i.e. name, date, returns address, email address, contact number) and completed returns form.
For faulty items provide an explanation of the fault and any other relevant information which will help determine the cause of the fault. This helps you the customer to get a swift and positive outcome and helps us the supplier improve our products by designing out such faults.
If returning because of other reasons it would be useful to know as it could help with design, sizing, other aesthetic or stocking improvements to enhance our customer experience.
The Customers Responsibility
For cancelled or exchange items it is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at Boundless Defy Limitations in as new condition.
For warranty items it is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at Boundless Defy Limitations in the condition they left you.
In the event of an agreed faulty or an incorrectly received order, Boundless Defy Limitations will reimburse the return shipping cost.
Refusing To Accept A Returned Item
Boundless Defy Limitations reserve the right to refuse any item for refund or exchange if they;
have been incorrectly packaged leading to damage during transit rendering them unfit for resale.
are marked, soiled, stretched, bleached or damaged in any way.
have been worn other than to try for size
have been used for any purpose whatsoever.
Delivery / Postage
DISPATCH timelines
Orders placed by 12:00/Noon, Monday – Friday, will be dispatched the same day.
Orders placed after 12:00/Noon, Monday – Friday, will be dispatched the following day.
Orders placed between Friday 12:00/Noon - Sunday 23:59, will be dispatched on the following collection date (Monday, Except on Bank Holiday).
Our couriers deliver from Monday – Friday (Except during UK/EU Bank/Public Holidays). Please also be aware that UK Bank Holidays can affect dispatch schedule listed above.
We pride ourselves on our customer service and do everything in our power to deliver orders on time. However please be aware that on the rare occasion, due to reasons out of our control, these timelines may not be met and deliveries could take longer.
Orders will be dispatched and should be returned to the following address;
Orders over €75 - FREE - ECONOMY DELIVERY (up to 5 DAYS) - EU Mainland only*.
Orders under €75 - €5 - ECONOMY DELIVERY (up to 5 DAYS).
Express shipping €18 2-3 days
Shipping Fee – UK
Orders over £50 - FREE - STANDARD DELIVERY (up to 5 days) - includes UK Mainland, Northern Ireland, Scottish Highlands, isle of Man and Channel Islands.
Standard shipping £3 Up to 5 days
Express shipping £8.50 NEXT DAY DELIVERY* – UK Mainland only*
IMPORT DUTY, TAX and SURCHARGES
Please make sure that you are aware of your country’s import tax and or duty charges before you order. Boundless Defy Limitations will not except liability for any additional import tax and or duty charges issued by your country’s national import office. Such charges are issued by the country’s national import office to the recipient and are not controlled by Boundless Defy Limitations. Import duty is usually calculated by the value of your purchase and the tax rate can vary from country to country. If in doubt please consult your country’s governmental or national import office website for further information.
We are able to ship to some European countries / islands without VAT if they don’t come under EU rules such as channel Islands, Isle of Man, Switzerland etc (list is not exhaustive). If you live in a country where VAT might not be applicable please contact us to discuss the best options for purchasing and recovering VAT.
dispatch or Delivery Delay?
Boundless Defy Limitations continually tries to improve customer experience by monitoring internal processes and work closely with couriers in order to achieve good delivery timelines. Due to the level of care taken throughout the process, very few orders should ever experience delays, however mistakes happen and delays may occur in which case we will contact you:
Despite rigorous controls stock items can go missing and in the unlikely event your order item is found out of stock we will contact you to discuss the options.
Typo mistakes are the most common cause of a delay; If the details you have supplied require verification we will contact you to gain clarity.
Fraud prevention is getting tighter and checks are regularly made to authenticate card numbers against postal addresses and post codes. Occasionally there are issues matching this information and you might need to be contacted.
Boundless Defy Limitations will not be held accountable for parcels that are delayed or go missing if the delivery address supplied by the customer is incorrect or incomplete.
Boundless Defy Limitations will not be held accountable if a delay in the delivery is caused by direct or indirect strike action, adverse weather, customs clearance or any other event beyond Boundless Defy Limitations control.
DELIVERY FAQS
HOW WILL MY ORDER BE DELIVERED?
Boundless Defy Limitations offers a range of delivery options for you to select during the checkout process (See “Shipping Fees” for more information). Your purchase will be handled and delivered by one of the world’s leading courier companies, who ensure the safe delivery of your product. If you wish to track your parcel you can email us quoting your order number, we will happily check the progress of your parcel and report back.
WHAT HAPPENS IF I AM NOT AT HOME?
Our couriers will leave a card explaining where your package is, along with the package tracking number. Please then follow the instructions on the missed delivery card, to organise collection or a new delivery time.
MY ORDER HAS NOT ARRIVED. WHERE IS IT?
Very few orders should be delayed but the most common delays are due to;
an attempted delivery has been made but no-one was in (a card should always be left by the courier to notify you of this).
bad weather.
direct or indirect strike action has created delays.
Incorrect address supplied
CAN I COLLECT ITEMS FROM THE WAREHOUSE?
To maintain efficiency, we would encourage you to receive your order via a courier. However, feel free to contact us if you’d prefer to collect via our warehouse, we will endeavor to organise a time for this to take place. We apologies in advance, if in the event we are unable to allocate a preferred time for you to collect your item (some periods can be extremely busy)
CAN I RETURN ITEMS TO THE WAREHOUSE?
To maintain efficiency, we would encourage you to send your return via a courier. However, feel free to contact us if you’d prefer to return directly to our warehouse and we will endeavor to organise a time for this to take place. We apologies in advance, if in the event we are unable to allocate a preferred time for you to return your item (some periods can be extremely busy). Regardless of whether your product is returned in person (during allocated time) or via post, please ensure the returns procedure has been followed prior to returning.
HOW WILL MY GOODS BE PACKAGED?
All Goods are packaged with great care, using courier provided bags which are Durable, lightweight, and waterproof. Please notify us immediately if you are unhappy with the condition of your delivery.
CAN I REQUEST MY PARCEL BE LEFT IN A SECURE LOCATION BY THE COURIER?
On behalf of the customer, Boundless Defy Limitations are happy to note any specific delivery details for the courier to follow. However, in following your request, Boundless Defy Limitations transfer all liabilities to the receiver if the item is lost once delivered. This unfortunately means you will liable for all communication with the courier, and any costs associated in the event of a missing parcel. Boundless Defy Limitations therefore advise against requesting this service.
Sometimes It Happens
Boundless Defy Limitations pride ourselves on being able to provide quality products but occasionally faults occur which can be upsetting and inconvenient, but we assure you we will do everything we can to rectify a genuine fault with minimal delay.
With our experience in the design, manufacture, retail and use of products we can identify any fault with manufacture or material and make the appropriate judgment quickly to get you back to doing what you love to do.
Guarantee
Boundless Defy Limitations provide a limited one year warranty from the original purchase date a to the original owner on workmanship and materials.
The warranty covers you against material and manufacturing defects that become apparent during the warranty period. Defects are classified as:
Imperfections in materials causing failure
Failure of a component used in the product
If a product is proven to be mishandled, misused, altered, repaired by an unauthorised third party or unreasonably treated then the warranty may be null and void.
The warranty does not cover anything that is considered within the design parameters of the product. For example, A waterproof jacket will be waterproof however water may ingress through a gap in the neck or running down a sleeve.
Boundless Defy Limitations will determine the basis of a warranty claim and submitting a claim does not guarantee a repair or replacement. Products returned will be examined by Boundless Defy Limitations and or authorised repairers who will make a professional judgment based on the physical evidence and any supporting information supplied. Boundless Defy Limitations will inform you of the outcome and the action taken which will be either repair, replace or reject the claim.
This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country
The Following Will Not Be Covered Under Warranty
Any repairs, or alterations attempted or done by anyone other than an authorised Boundless Defy Limitations Europe repair facility. Damage from sunlight, chlorine, other detergent products improper use or lack of appropriate care. Any damage beyond the product’s natural life expectancy. Products classified as seconds, samples, or used. Products outside the express terms of the guarantee.
